If you wish to discreetly share your experience with our management group, your feedback will help us to improve our service in the future.
Borrower Name:
How long did it take to receive a decision on your loan?
one day
two days
three days
more than three days
How were you notified of the decision on your loan?
phone
email
fax
Were all conditions of the loan clearly defined?
Yes
No
Were those conditions cleared within 24 hours of submission?
Yes
No
Do you believe that any requests for information were not warranted?
Yes
No
Were your phone calls returned within 1 hour?
Yes
No
Were you able to provide your borrower's with a HUD1 24 hours prior to closing?
Yes
No
Were you and your staff treated with courtesy at all times?
Yes
No
Please rate your level of satisfaction in the following categories:
5 - Very Satisfied
4 - Somewhat Satisfied
3 - Neither Satisfied Nor Dissatisfied
2 - Somewhat Dissatisfied
1 - Very Dissatisfied
Responsiveness
Professionalism
Understanding of my needs
How would you rate your overall experience with Reliant Funding?
5 - Very Satisfied
4 - Somewhat Satisfied
3 - Neither Satisfied Nor Dissatisfied
2 - Somewhat Dissatisfied
1 - Very Dissatisfied
Who, if any individual influenced your experience with us (positive or negative)?
If you have any additional comments about how we can improve our performance, please indicate here
.
